Last updated: August 8, 2026
This Privacy Policy explains how LUVO collects, uses, stores, and deletes your personal data, as well as the rights you have regarding that data.
LUVO is currently developed and operated by Lucas Videira, hereinafter referred to as "LUVO", "we", or "our".
Contact: [email protected]
To create and authenticate your account, we receive:
LUVO does not receive your Google password.
We may store:
LUVO does not collect location data through the app and does not use advertising cookies or third-party advertising tracking tools.
We use the data to:
The content of your reflections is not sold to third parties.
LUVO does not use your reflections for targeted advertising.
LUVO uses artificial intelligence services to generate the app's answers and turn the content of reflections into structured knowledge.
During this process, message content may be sent to the artificial intelligence service used by LUVO, currently via Dify and its underlying AI model.
LUVO may automatically generate a LUVO Insight Card for a reflection. This can include:
The Insight Card does not replace the user's own reflection. It is an interpretation generated by LUVO of the current state of that reflection, and it can evolve as understanding evolves.
The Insight Card is not a diagnosis, a professional assessment, or a definitive statement about the user. LUVO does not intend to determine who the user is, nor to issue a definitive conclusion about their personality, behavior, or life.
LUVO uses artificial intelligence to support the reflection and knowledge-organization process. The interpretations produced by the system may be incomplete or incorrect and should not be understood as medical, psychological, legal, or professional advice.
LUVO does not use Insight Cards to make automated decisions that produce legal effects or similarly significant effects on the user.
When there is enough ambiguity to allow more than one plausible interpretation, LUVO favors continuing the reflection rather than presenting an interpretation as definitive.
To provide and operate LUVO, we use certain technology service providers.
| Service | Data involved | Purpose |
|---|---|---|
| Google / Firebase | Name, email, photo, and authentication identifiers | Login and authentication |
| Supabase | Account data, reflections, messages, and Insight Cards | Database and app operation |
| Dify and underlying AI model | Message content and conversation identifier | Generating answers and processing reflections |
| Close CRM | Name and email, when applicable | Contact management and business support/relationship |
These providers handle data according to the services they provide to LUVO and may be subject to their own privacy policies and terms.
Some of these providers may process data outside the European Economic Area. Where applicable, the legally appropriate mechanisms are used for such transfers.
Depending on the context, the processing of your data may be based on:
When processing relies on consent, you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
We keep the data associated with your account for as long as it remains active and for as long as needed to provide LUVO.
The history of your reflections is kept so you can revisit them and follow how they evolve.
When you delete a reflection, LUVO begins deleting the data associated with that reflection.
This deletion includes:
The goal is to delete the reflection's data from LUVO's systems in a coordinated way.
When you permanently delete your account, LUVO deletes the data associated with the account and its reflections, including:
When user data exists in Close CRM, it is deleted when it was created exclusively by LUVO.
If the Close CRM contact contains additional information entered manually, or business information that was not created by LUVO, that information may be kept to avoid improperly deleting data that does not belong to LUVO.
In those cases, the situation may be flagged internally for review.
Deletion may not cover data we are legally required to retain, or data that may be legitimately kept for the exercise or defense of legal claims.
Under GDPR and applicable law, you may have the right to:
You also have the right to lodge a complaint with the competent data protection authority.
To exercise your rights, contact:
We will respond within the timeframes set out in applicable law.
We use technical and organizational measures designed to protect data against unauthorized access, loss, alteration, or improper disclosure.
Among other measures, we use:
No computer system can guarantee absolute security. We work continuously to reduce the risks associated with data processing.
LUVO is not intended for minors under 16 years old.
If we become aware that we have collected personal data from a minor below the permitted age without the appropriate legal basis, we will take steps to delete that data.
We may update this Privacy Policy when necessary to reflect changes to LUVO, to the services we use, or to our legal obligations.
When a change is significant, we will try to communicate it through the app or another suitable means.
The date shown at the top of this policy reflects the last update.
For questions about privacy, data protection, or exercising your rights:
Lucas Videira
[email protected]